Frequently Asked Questions

Everything you need to know about shopping with STOLEN.

Orders

How do I know my order went through?
After checkout, you should receive an order confirmation by email. If you cannot find it, check your spam folder or email us at info@stolenatelier.com.

Can I change or cancel my order?
Contact us as soon as possible with your order number. We will check what is possible before dispatch. Your statutory cancellation rights remain unaffected.

Shipping

Where do you ship?
Available delivery destinations, shipping costs and any estimated delivery times are shown at checkout. If your destination is unavailable, contact us.

When will my order arrive?
Delivery estimates depend on the destination and shipping method. Check the information shown at checkout or contact us with your order number.

How can I track my order?
If tracking is available for your shipment, we will share the tracking details once your order is dispatched.

Returns & sizing

Can I return an item?
Yes. You can request a return within 14 days after receiving your order. EU consumers also have statutory withdrawal rights. Read our Returns & Refunds page for details.

Where can I find sizing information?
Check the product description for available size details. If you need help choosing, email us before ordering.

What if something arrives damaged or incorrect?
Email us with your order number and photos, and we will help resolve the issue.

Payments & contact

Which payment methods do you accept?
Available payment options are displayed at checkout.

How do I contact STOLEN?
Email info@stolenatelier.com. You can also visit our Contact page.